Sonia Huntley is an association industry veteran with nearly 30 years membership engagement, marketing, fundraising and customer service experience. Most recently she served as the Urban Land Institute’s Vice President for Global Customer Service where she was responsible for the deployment of global support across ULI’s three regions. In this role she led a high performing team who consistently exceeds service level targets including a 90% CSAT responsible for nearly 70,000 customer interactions annually. In 2020, she began co-leading ULI’s Diversity, Equity, and Inclusion (DEI) Initiative where she managed the efforts of the DEI staff taskforce of 70+ ULI team members. She also currently serves on the partnership working group for the DEI Council.
Previously, Sonia worked for the Division of University Relations at the University of Maryland where she was Director of Membership and Marketing for the Alumni Association. At the University of Maryland she developed strategies leading to increased retention rates, 45% growth in membership, and executed the launch of the associations’ lifetime member recognition wall. During her tenure at the University she also worked for the Annual Fund where she served at the Director of Emerging Constituent Philanthropy responsible for DEI focused philanthropic engagement.
She received a bachelor’s degree from the University of Maryland and an MBA from the University of Maryland Global Campus.
Tuesday, March 16, 2021
3:15 PM – 4:00 PM
Cities are leveraging the understanding of the role that development policy and practice has played in the segregation of and disinvestment in black communities to advance equitable residential development strategies that will meet future housing needs while seeking to remedy the harms of past discriminatory practices. Panelists will discuss examples of residential equity strategies that […]